Notice of Privacy Practices

Whole Health Solutions PLLC
Effective date: September 27, 2026

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Our Promise to You

Your health information is personal, and we are committed to protecting it. The law requires us to keep your protected health information ("health information") private, to give you this notice of our legal duties and privacy practices, to follow the terms of the notice that is currently in effect, and to tell you if there is a breach of your unsecured health information.

This notice applies to the health information created or received by Whole Health Solutions PLLC and Dr. Amina Goodwin, MD when you are our patient. It does not apply to information you share on our public websites, email lists, or online community. That information is covered by our website Privacy Policy.

How We May Use and Share Your Health Information

For treatment

We use your health information to care for you. For example, we may share it with pharmacies that fill your prescriptions, with laboratories that run your tests, and with your primary care doctor or other doctors who treat you.

For payment

We may use your health information to bill you and collect payment for our services. For example, we may give you a receipt or statement that lists your visit and diagnosis so you can seek reimbursement from your Health Savings Account (HSA), Flexible Spending Account (FSA), or insurance plan.

For health care operations

We may use your health information to run our practice, improve the quality of our care, train staff, and meet legal and licensing requirements.

With our business associates

We work with companies that help us provide care, such as our electronic health record system, secure video and scheduling tools, and our payment processor. These companies must sign an agreement promising to protect your health information and to use it only as allowed.

Appointment reminders and health information

We may contact you by phone, text message, email, or secure message to remind you of appointments, follow up on your care, or tell you about treatment options related to your health.

With family and friends involved in your care

With your permission, or if you are present and do not object, we may share information with a family member, friend, or other person you name who is involved in your care or helps pay for it. If you are unable to agree, such as in an emergency, we may share information if we believe it is in your best interest.

Other Ways We May Share Your Health Information

The law allows or requires us to share your health information in the following situations, usually only after certain conditions are met:

When required by law, such as by federal, state, or local law.
For public health and safety, such as preventing disease, reporting adverse reactions to medicines, and helping with product recalls.
To report abuse, neglect, or domestic violence to the proper government authorities.
To prevent a serious threat to your health or safety, or the health or safety of others.
For health oversight activities, such as audits, investigations, and licensing reviews by medical boards and government agencies.
For lawsuits and legal actions, in response to a court order, subpoena, or other lawful process.
For law enforcement purposes, as allowed by law.
To coroners, medical examiners, and funeral directors, as needed to carry out their duties.
For organ and tissue donation requests.
For research, when approved under strict privacy protections.
For workers' compensation claims, as allowed by law.
For special government functions, such as military, national security, and protective services.

If your records include substance use disorder treatment information protected by federal law (42 CFR Part 2), we will not use or share that information in any civil, criminal, administrative, or legislative proceeding against you without your written consent or a court order, as the law requires.

Uses That Require Your Written Permission

We will not do the following without your written permission (called an "authorization"):

Use or share your health information for marketing.
Sell your health information. We never sell your health information.
Share psychotherapy notes, if any exist.

Any other use or sharing not described in this notice will be made only with your written permission. You may take back (revoke) your permission at any time in writing, except for actions we already took because of it.

We do not use your health information for fundraising. Some state laws give extra protection to certain kinds of information, such as mental health, HIV/AIDS, genetic testing, and substance use records. When state law is more protective than federal law, we follow the more protective law.

Your Rights

You have the following rights regarding your health information. To use any of them, contact us using the information at the end of this notice.

Get a copy of your records. You can ask to see or get a paper or electronic copy of your medical and billing records. We will usually respond within 30 days. We may charge a reasonable, cost-based fee.
Ask us to correct your records. If you think information in your record is wrong or incomplete, you can ask us to correct it. We may say no, but we will tell you why in writing within 60 days.
Ask for confidential communications. You can ask us to contact you in a certain way, such as by a different phone number or address. We will say yes to all reasonable requests.
Ask us to limit what we use or share. You can ask us not to use or share certain information for treatment, payment, or operations. We are not required to agree, unless you paid for a service in full out of pocket and ask us not to share that information with your health insurer for payment or operations. We will say yes to that request unless the law requires us to share it.
Get a list of those we shared your information with. You can ask for a list (accounting) of the times we shared your health information in the six years before your request, who we shared it with, and why. This list does not include sharing for treatment, payment, or operations, or sharing you asked us to make. We will provide one list a year for free.
Get a copy of this notice. You can ask for a paper copy of this notice at any time, even if you agreed to receive it electronically.
Choose someone to act for you. If you have given someone medical power of attorney, or if someone is your legal guardian, that person can use your rights and make choices about your health information.
File a complaint. If you believe your privacy rights have been violated, you can file a complaint with us using the contact information below, or with the U.S. Department of Health and Human Services Office for Civil Rights by mail at 200 Independence Avenue, S.W., Washington, D.C. 20201, by phone at 1-877-696-6775, or online at www.hhs.gov/ocr/complaints. We will not retaliate against you for filing a complaint.

Changes to This Notice

We may change the terms of this notice, and the changes will apply to all health information we have about you. The new notice will be available on our website, and we will give you a copy upon request.

Contact Us

If you have questions about this notice or want to use any of your rights, please contact our Privacy Officer:

Privacy Officer: Dr. Amina Goodwin, MD
Whole Health Solutions PLLC
c/o URS Agents, Inc.
248 E. Capitol Street, Suite 840
Jackson, MS 39201
Email: [email protected]

Please do not send detailed health information by regular email. Patients will be given a secure way to share health information with us.